Some business owners do not realize that when dealing with third party providers that the customer at the stopping point does not consider this to be an external supplier within the sales and supply chain. The customer looks at one source and that is the business, so in the event that anything goes wrong, who they look to but the business that gave that product to them itself. The customer may blame the business for choosing an inadequate or unprofessional business shipping Services Company, which can quite often be the case as the business is looking to cut back on expenses, and may opt for the cheaper supplier.
Therefore before opting in with a specific business shipping services company, you should establish exactly as to whether or not this company can satisfy its promises and claims, as a partner of your business and a supplier to your customers. A number of measures can be taken, which may involve a little negotiation on your side. This can take the form of a suitable performance contract, which can be binding on both parties so as to ensure a fair and equitable deal. From the shipping company’s services perspective, one might suggest specific turnaround and conveyance times within the respective regions within which you wish to ship to, whilst from the businesses side a minimum number of orders must require conveyance. In order to cap the expenses of both parties concerned a specific discount can be established before hand, if the business shipping services company renege on their part, and perhaps a minimal monthly payment on the business’ side, should shop & ship the company not meet the minimum orders to be delivered requirement.
Naturally not all business or even business shipping services would negotiate such an agreement, however there are a number of smaller companies who are just as reliable, if not more so, and are desperately seeking that additional business to allow them to progress to the next level. Thereby ensuring a possible, and suitable forum for negotiation in establishing a decent partnership with the shipper and the company concerned.
The alternative for a company is to educate their consumers that once the product has been shipped from the factory, shop, office or warehouse, whichever the case may be, is that the business shipping services company becomes wholly responsible for the product that has been sent. However, one of the main dangers here is that the business may risk alienating themselves from the customers and their relationships with these customers because of this approach. Therefore as a business proprietor the decision of establishing a long lasting relationship with both customers and service providers, such as that of the business shipping services company may well be in the best interest of the company as a whole.